FAQs

Frequently Asked Questions

Below are the answers to our most frequently asked questions. If you don't find what you're looking for, please get in touch with us via our online form or email us at sales@wildnatureliving.com. We’re always here to assist you.

General

Who are Wild Nature Living?

Hi! My name is Jordan, and I am the proud owner of Wild Nature Living. Our mission at Wild Nature Living is to provide eco-friendly and sustainable alternatives for your home, helping you reduce your environmental impact without sacrificing quality or convenience.

Wild Nature Living was born out of a passion for promoting healthier lifestyles and protecting our planet. We understand the importance of making conscious choices, and we are dedicated to offering products that align with our values of sustainability, health, and ethical practices. Our carefully curated selection includes a range of natural, plastic-free, and biodegradable products designed to enhance your home while being kind to the Earth.

What Makes Wild Nature Living Different?

At Wild Nature Living, we distinguish ourselves by offering a unique blend of quality, sustainability, and customer care. Here’s what sets us apart:

Commitment to Sustainability: We prioritise eco-friendly products that are natural, biodegradable, and free from harmful chemicals. Our items are designed to reduce environmental impact and promote a healthier planet.Curated Selection: Our product range is carefully selected to ensure it meets our high standards for sustainability and effectiveness. We offer a variety of eco-friendly household items, including cleaning solutions, kitchenware, and personal care products.

Transparency and Ethics: We believe in transparency about our sourcing and manufacturing processes. Our products are ethically sourced and produced, supporting fair trade and environmentally responsible practices.

Customer-Centric Approach: We are dedicated to providing exceptional customer service. Our team is here to guide you in making informed choices for your home, ensuring a seamless and satisfying shopping experience.

Education and Advocacy: We strive to educate and empower our customers to make sustainable choices. Through our blog and resources, we provide tips and information on living an eco-friendly lifestyle.

Choosing Wild Nature Living means joining a community committed to making positive changes for the environment and our health. We are here to support your journey towards a more sustainable future.

Are all your Products Eco-Friendly & Plastic-Free?

At Wild Nature Living, we are committed to providing products that are both eco-friendly and plastic-free. Our selection focuses on sustainability, ensuring that each item is designed to minimise environmental impact. Here’s how we achieve this:

Eco-Friendly Materials: We prioritise products made from natural, biodegradable, and renewable materials. Our offerings are selected for their ability to reduce waste and promote a healthier planet.

Plastic-Free Packaging: All of our products come in plastic-free packaging. We use compostable, recyclable, or reusable materials to ensure that our packaging aligns with our commitment to sustainability.

Sustainable Alternatives: Our range includes sustainable alternatives to conventional household products. Whether you’re looking for cleaning solutions, kitchenware, or personal care items, you can trust that our products are crafted with the environment in mind.

Ongoing Commitment: While we strive to offer exclusively eco-friendly and plastic-free products, we are continuously working to improve and expand our range. We are dedicated to sourcing the most sustainable options available and keeping up with advancements in eco-friendly technology.

We take pride in our efforts to provide products that support a greener, more sustainable lifestyle. If you have any questions about the eco-friendliness of specific products, our team is always here to help.

Do you have a rewards scheme?

Absolutely! We offer a rewards programme that allows you to earn points with every purchase. You can redeem these points for benefits like free shipping or discounts on future orders. Visit our Loyalty Rewards & Referrals page for more details.

Payment

What payment methods are available?

We accept Mastercard, Visa, American Express, Maestro, PayPal, Google Pay, Apple Pay and Klarna.

How do I redeem my discount code?

To redeem your discount, enter your code in the box located at the top right corner of the checkout page labelled 'Enter gift card or discount code' and click 'Apply'. Your discount will be applied to your cart.

Do you sell gift cards?

Yes, we offer gift cards ranging from £20 to £150, perfect for letting the recipient choose their own gifts. The voucher will be emailed to you, so you can pass it on.

How do you ensure my payment details are secure?

At Wild Nature Living, the security of your payment information is our top priority. We use Webflow as our website platform, which provides robust security measures to protect your data. Here’s how we ensure your payment details are safe:

Secure Payment Gateway: We partner with trusted payment processors that employ advanced encryption technology to safeguard your payment information during transactions.

SSL Encryption: Our website is secured with SSL (Secure Socket Layer) encryption, which ensures that all data transmitted between your browser and our site is encrypted and protected.

PCI Compliance: We adhere to Payment Card Industry (PCI) compliance standards, ensuring that your payment details are handled in a secure and responsible manner.

No Storage of Payment Information: For your security, we do not store any payment details on our servers. All payment information is processed securely through our payment gateway.

Continuous Monitoring: We regularly monitor our systems for potential security threats and update our security measures to stay ahead of emerging risks.

By using Webflow and partnering with reliable payment processors, we provide a secure shopping experience so you can shop with confidence.

Packaging & Shipping

Do you ship internationally?

Yes, we do offer international shipping! We’re excited to bring our eco-friendly products to customers around the world. When placing an order from outside the UK, please be aware of the following:

Shipping Costs: International shipping rates will be calculated based on the destination and weight of your order. You can view the shipping cost during checkout.

Delivery Times: Delivery times for international orders may vary depending on your location and the shipping method selected. We strive to ensure timely delivery, but please allow extra time for customs processing.

Customs and Duties: International shipments may be subject to customs duties, taxes, or fees imposed by your country. These charges are the responsibility of the recipient and are not included in the shipping cost.

Shipping Restrictions: Some products may be restricted from international shipping due to regulatory or safety reasons. If there are any issues with shipping specific items to your location, we will notify you as soon as possible.

If you have any questions about international shipping or need assistance with your order, please feel free to contact us.

How long does shipping take and how much does it cost?

At Wild Nature Living, we use Royal Mail to ship our parcels. Here’s a breakdown of our shipping options and costs:

Shipping Costs and Times:

Free Delivery:
All orders over £50 qualify for free Royal Mail 2nd Class delivery.
UK 24 Tracked: £4.79. Your parcel should arrive within 1-2 working days after dispatch. This option is recommended for faster delivery and tracking.
UK 48 Tracked: £3.49. Your parcel should arrive within 2-4 working days after dispatch. This option provides tracking and is a good balance between cost and delivery speed.
UK 2nd Class: £2.99. Your parcel should arrive within 2-4 working days after dispatch. This is a more economical option but does not include tracking.

To ensure timely delivery, we recommend choosing the 24 Tracked or 48 Tracked services.

For more information on shipping costs and our packaging practices, please visit our Delivery and Packaging page.If you have any further questions about shipping, feel free to contact us.

Do you have free shipping?

For all UK orders over £50 you will receive free 2nd Class shipping with Royal Mail.

Can I amend my shipping address?

Please let us know as soon as possible by contacting us to let us know the correct address. We are able to amend addressed as long as they haven't already been sent.

Still have a question?

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Email

Email us today on the email below.

sales@wildnatureliving.com
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Phone

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